Fake warnings and alerts are haunting some Microsoft Edge users with sticky pop-up alerts. These pop-ups may vary from simple software endorsements up to a highly fraudulent phone support scam. The malware also freezes the current window to prevent users from navigating away from the page. This is technically not a virus infection, but rather a script on the fake Microsoft Edge web page that supersedes the current browser configuration.

Here are some excerpts from Microsoft Edge users claiming to have fake alerts and warnings that have frozen the browser:. I have tried everything and ran Windows Defender. It could not detect any faults or malware virus at all but Microsoft edge is still frozen. I managed to get on Google and ran Malwarebytes and other programs but nothing would remove it…. I am new to Windows 10, and Microsoft Edge has been my go to browser. With school starting soon I have no idea what to do. This image is a screenshot of what happens every time I open up Microsoft Edge.

The only way to close the browser is to use task manager…. Even though this fake alert from Microsoft Edge is not caused by a computer virus infection, this occurrence can lead scamming, especially if online users are lured to communicate with the attackers using toll free or paid online support services.

In addition, some victims claim that fake Microsoft Edge warnings are misguiding them to download a rogue application. To help you with this kind of trouble, we have provided simple procedures below.

The guide will help you close the fake Microsoft Edge warning and keep it out of the browser permanently. There are several options on these procedures which you can execute to resolve the problems from your computer and Edge browser. To be able to process the loop when hijacking your home page or tabs, malware constantly communicates to its server. This also gives the hijacker to execute whatever script is used for the loop.

Thus, you must cease the communication between Microsoft Edge and the remote malware server. Close Edge browser. Settings window will open. Choose Network and Internet. Look at the left column and click on Airplane mode. Turn on Airplane mode using the control on the right panel. After going through these process, you also need to clear Microsoft Edge browsing data. See complete procedures below. Under the favorite folder, double-click on any URL and it will open-up with Microsoft edge, assuming it is your default browser.

As the browser hijacker is still present on Microsoft Edge browser, you will still see it as an added tab. Once Microsoft Edge browser starts, please clear all browsing data by going through the steps below. When the browser keeps opening to unknown web pages containing fake warnings and alerts, chances are, malware may have been hijacked the shortcut link.

In these instances, try opening Microsoft Edge browser through the default list of All Programs. Also, checking and cleaning the shortcut links you always use to run Microsoft Edge can help resolve the issue. Point mouse cursor to Microsoft Edge shortcut link icon you normally click to run the browser.

Under Target field, check if there are any extra strings pointing to a malicious web page. The valid shortcut link should look like this:. Click here to begin the download. Continue with the installation. On the main console of the tool, click on Reset Edge Browser button to start restoring the browser to default settings.

Anti-malware tool proved to be helpful in finding and deleting browser threat as the Fake Warning from Edge. This tool scans and removes threats using the most comprehensive detection method. Malwarebytes Anti-Malware Download Link this will open a new window. Once the download completes, double-click on the file MBSetup.

On next window, click on Install button to load the basic requirements to run Malwarebytes Anti-malware. It it prompts for License Agreement , you must accept this and click the Next button. Proceed with the succeeding prompts until you reach the window that says Installing…. Installation process will take less than a minute. The program should run automatically after the setup process.

When Malwarebytes Anti-Malware interface appears, please select Scan from menu to begin the process. The program will check for any available update before proceeding. Do not skip this step. Virus scan may take a while, please wait for the process to finish.

When scanning is done, Malwarebytes Anti-Malware will display the list of identified threats. Remove all identified threats and restart the computer to finalized the scan process. A malware fighter and virus hunter that also work as IT consultant specializing in computer security. She founded malwarefixes. I wish I could annoy and inconvenience these people as much as they have annoyed and inconvenienced me. Thank you for all your help.

Excellent — and many thanks. It is surprising that Microsoft still claim to build a windows platform for an ultimate experience and they then produce a product like Edge which cannot seem to handle blocking such malware.

It worked like charm. Now I wish that everybody call the number and annoys the hell out of those people! Thank you very much for the procedure…. This worked for me. So irritated with Edge.

The instructions were easy to follow and worked like a charm! In Option 3, close your Microsoft Edge browser, sounds easy but there are some scam sites that make that impossible. However I have discovered something that works for me. I closed all tabs I could but there was just one that absolutely could not be closed, if I killed Edge using the Task Manager and logged off then it would still re-open. I was able to exit Edge normally.

That fixed Edge so it worked as before. System restore worked also. Thanks for the very clear and helpful instructions. Open Task Manager and Leave Open. Find Edge or Chrome or Explorer… What ever browser is hijacked Highlight hijacked browser and end task. Leave Task Manager Open. Tap Hold down Ctrl and just tap W to close browser. If not done fast enough, close browser again with Task Manager and try again. Rapidly closing browser does not allow the bad script? This method has worked for me for the longest.

I hope it works for you. Thank you so much. None of the usual routines worked restarting, removing short-cuts, etc. There were two files in that folder.

I deleted them. I re-opened Edge and all back to normal now. Much Appreciated. Thank you for this post. I was really upset as I had just rebuilt my computer from picking up a true virus, rather than just this browser hijacker.

I thought I was safe with my anti-virus and was only linking to site following the Olympics from Bing news. Turns out no where is safe. I followed your instructions and it worked liked a champ. I am on a desktop and could not find an airplane mode, but changed every setting I could find to stop trying to auto-read anything.

Without closing the frozen one using task manager, we opened a new edge window. The new window was not frozen and we were able to delete the browsing history and cookies. Next, we closed the new window and used the task manager to close the frozen one. The problem was resolved. I got a pop up scam with another tab opened, blue screen and that pop up in front of it saying to call this number. I clicked ok on accident, and I did option 5, went to task manager and ended Microsoft edge, and Internet Explorer.

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